Project Support

Service & Support

From product evaluation and machine selection to factory planning, installation, start-up, training, warranty, spare parts and long-term maintenance, Horda supports the complete lifecycle of your equipment.

We evaluate products, materials, production targets, workshop conditions and existing equipment as one project—providing practical solutions and world-class support at every stage.

Plan Your Equipment and Production Before Purchase

Before you order, Horda confirms the fit of the proposed equipment and process so you get a smarter decision and a more reliable production plan from day one.

Product and Process Evaluation

We review products, materials, key quality targets and process requirements to confirm the most appropriate technology and machine configuration.

Capacity, Automation and Line Planning

Configure line speed, automation level and layout to meet your target capacity, quality standards and budget with a scalable upgrade path.

Workshop and Investment Planning

We assess workshop conditions, utilities and auxiliary systems to provide clear investment estimates and feasible implementation recommendations.

You receive a clearer machine configuration, production workflow, expected capacity range, workshop requirements and implementation direction.

Prepare the Site, Install the Equipment and Reach Stable Production

Our team ensures a smooth installation process and supports you through trials and optimization until the line runs stably.

Site Preparation

Confirm foundation, utilities, space, safety and site readiness for installation.

Installation and Calibration

Professional installation, connection and precise calibration of the equipment.

Material Trials and Process Adjustment

Carry out material trials and fine-tune process parameters to achieve stable output.

Integration, Acceptance and Handover

Complete acceptance testing, documentation and handover so you can start production with confidence.

Prepare the Site, Install the Equipment and Reach Stable Production

Train Your Team and Support Daily Production

We help your team build the skills and confidence to operate, maintain and continuously improve the production line.

Operation and Changeover

Training on operation, changeover, adjustment and basic troubleshooting.

Process, Quality and Troubleshooting

Process control, quality management and rapid problem-solving support.

Maintenance and Production Management

Preventive maintenance training and production management best practices.

After handover, Horda’s technical team remains available. You can receive remote support based on machine model, serial number, alarm details, operating video and product condition.